Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Rai Dental Surgery


Fantastic service and skilled staff.

I have been a patient here for over a year and I am always very impressed with the high-quality service. An excellent dentist and the standard of care is very high. He listens to patients and is always make sure that, as a patient, you know what is happening. He provides very good advice and is clearly knowledgeable about latest research in dental care. I had some emergency treatment today and the dentist was excellent: the treatment was quick and pain free. The staff in the surgery are also very friendly and helpful. I am very grateful to be a patient in this practice.