Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Reservoir Road Surgery


Shocking service

As soon as COVID hit England ,the doctors Surgery has gone mental. I've been with them for years now & find it very difficult to get to see a Doctor. I'm on a Lot of Meds & when you want to talk about them with a doctor you should be able to talk face to face. I've been on my meds for years so I don't feel the affect from most of those, so when I tried to speak to someone regarding this they over the phone said well we can take you off those , it's not about taking me off the meds that will kill me it's a weighing process & putting me on other meds which I will feel the affect from. I wish the previous Dr could come back the Surgery still needs you.