Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Reservoir Road Surgery


Dr listens and gives patient's confidence

The Doctor, I would recommend to anybody throughout the UK. As totally professional at all times and prepared to listen to patients. Talking to the patient with a professionalism and also with patient in a professional manner, and gives patient confidence in NHS treatment. And allowing patient to ask questions in relation to diagnosis of treatment, and explaining your medical treatment, and prepared to support the patient at every level, and building confidence and treatment for patient. Dr is a credit to our NHS. An ex member of the community health council 1992 - 2000.