Very aggressive receptionist
It's a very distressing and strange time for everyone especially the elderly, so having to take my 77 year old mother to the doctors for an appt was an ordeal in itself as she is shielding. Imagine the disbelief when walking through the door masked and gloved only to be verbally shouted at by a very aggressive receptionist shooing us out of the door ranting about not being allowed in. Perhaps if a notice was in plain sight on the door advising what the procedure is upon your arrival then the incident could have been avoided. Her attitude and behaviour were uncalled for and totally unprofessional. Not only did she keep ranting she was incapable of listening as my mother tried asking how she tells the nurse she is here, the receptionist shouted l am not arguing with you! Obviously in the wrong job. On a better note the nurse was in complete contrast, professional and a credit to her profession and the surgery. We are all feeling the effects of Covid but we expect our professionals to be just that. We are all trying to play our part and be kind to each other.