Huge delay in passing on important form
I gave an important form for a dementia patient to a receptionist to pass on to the dr for completion on 26/7/21. On 10/8/21 i visited the surgery checking on the progression of the form and was told someone would ring me that day but if they didn’t I should ring the following day. When I rang the following day i was told the form was passed on to the doctor the previous day, TWO WEEKS after I had dropped it off! I remarked “how can it take two weeks to pass on a form?!” so the receptionist said I could make a complaint. Obviously my second visit prompted them to pass on the form. I understand the nhs is stretched atm and I have accepted my friend with dementia isn’t receiving the medical support he needs but merely passing on an important form should not be too much to ask