Ridgacre House Surgery
Feedback Rating
Based on 43 reviews
Reviews (43)
Was seen within a couple of days
March 24, 2023
Was referred by doctor because of a mole, took no time getting an appointment. They saw me Looked at my mole and said they would refer me as they thought it looked cancerous. They said I would wait up to 3 weeks for an appointment but they had a cancellation at QE and was seen within a couple of days.
They are alright
December 22, 2022
They are alright. I am happy with them, can get appointments. But problems with calling if you don’t call early enough you don’t get anything.
They're alright
December 19, 2022
They're alright, I am happy with them. I can get appointments, but there are problems with calling, if you don't call early enough you don't get anything.
Can't get appointments
October 11, 2022
They're okay, Can't get appointments not even over the phone sometimes.
Very hard sometimes
August 30, 2022
Very hard sometimes to get an appointment. Staff are friendly.
Can’t get through to them
June 14, 2022
Can’t get through to them. I am really sad I’ve been with them since last 20 years.
Have always felt well cared for .
November 16, 2021
Good reception staff, attentive doctors and nurses. The doctors kept in touch by phone with me and my wife with our bp problems and arranged a face to face consultation and a speedy hospital appointment when I required it.
Huge delay in passing on important form
August 11, 2021
I gave an important form for a dementia patient to a receptionist to pass on to the dr for completion on 26/7/21. On 10/8/21 i visited the surgery checking on the progression of the form and was told someone would ring me that day but if they didn’t I should ring the following day. When I rang the following day i was told the form was passed on to the doctor the previous day, TWO WEEKS after I had dropped it off! I remarked “how can it take two weeks to pass on a form?!” so the receptionist said I could make a complaint. Obviously my second visit prompted them to pass on the form. I understand the nhs is stretched atm and I have accepted my friend with dementia isn’t receiving the medical support he needs but merely passing on an important form should not be too much to ask
Excellent service
April 29, 2021
Excellent service even through this pandemic. A doctor has phone me at home a numerous occasions to monitor my blood pressure and change of drugs together with in surgery blood tests.
Always very helpful Ridgacre surgery
April 18, 2021
Always very helpful, good response times in speaking to a doctor, they also make you aware that there is the online app Livi for video appointments.