OHP - Ridgacre House Surgery

Not easy to call them, you have to wait, you can call 20 times. Not easy to get an appointment at all. When you do get through, they give you a large window that they can call you back in, so you feel restricted and like you can't do anything. I rang them in severe pain and the receptionist told me it was not an emergency and that the GP would call me back within 4 hours. I was in that much pain I ended up going to A&E. The GP makes you feel like there is no help.

Was referred by doctor because of a mole, took no time getting an appointment. They saw me Looked at my mole and said they would refer me as they thought it looked cancerous. They said I would wait up to 3 weeks for an appointment but they had a cancellation at QE and was seen within a couple of days.

They are alright. I am happy with them, can get appointments. But problems with calling if you don’t call early enough you don’t get anything.

They're alright, I am happy with them. I can get appointments, but there are problems with calling, if you don't call early enough you don't get anything.

They're okay, Can't get appointments not even over the phone sometimes.

Very hard sometimes to get an appointment. Staff are friendly.

Can’t get through to them. I am really sad I’ve been with them since last 20 years.

Good reception staff, attentive doctors and nurses. The doctors kept in touch by phone with me and my wife with our bp problems and arranged a face to face consultation and a speedy hospital appointment when I required it.

I gave an important form for a dementia patient to a receptionist to pass on to the dr for completion on 26/7/21. On 10/8/21 i visited the surgery checking on the progression of the form and was told someone would ring me that day but if they didn’t I should ring the following day. When I rang the following day i was told the form was passed on to the doctor the previous day, TWO WEEKS after I had dropped it off! I remarked “how can it take two weeks to pass on a form?!” so the receptionist said I could make a complaint. Obviously my second visit prompted them to pass on the form. I understand the nhs is stretched atm and I have accepted my friend with dementia isn’t receiving the medical support he needs but merely passing on an important form should not be too much to ask

Excellent service even through this pandemic. A doctor has phone me at home a numerous occasions to monitor my blood pressure and change of drugs together with in surgery blood tests.