Ridgacre House Surgery
Feedback Rating
Based on 80 reviews
Reviews (80)
Getting an appointment and follow up care
January 12, 2018
I and my family have had good experiences with the doctor's surgery. The main problem we have had is to do with getting doctor's appointments.
To get an appointment on the day you need to call after 8.30am, sometimes you can spend up to 20/25 minutes constantly calling to get through to get an appointment that day.
To try to find out when a certain doctor is in to follow up from a previous appointment can be difficult the reception staff are sometimes reticent to let you know.
I know in theory it shouldn't matter which doctor you see, but when you are following up it is easier and more comfortable to see the doctor who referred you, or a doctor you are more comfortable with.
To get an appointment on the day you need to call after 8.30am, sometimes you can spend up to 20/25 minutes constantly calling to get through to get an appointment that day.
To try to find out when a certain doctor is in to follow up from a previous appointment can be difficult the reception staff are sometimes reticent to let you know.
I know in theory it shouldn't matter which doctor you see, but when you are following up it is easier and more comfortable to see the doctor who referred you, or a doctor you are more comfortable with.
Quinborne diabetic course
July 10, 2017
Great Service - I learnt so much from the course, very easy to understand.
Always get appointments
July 10, 2017
Always gets appointments when needed.
Ok when you can get appointments
July 10, 2017
When you get to see them they are ok. Two years ago, kept changing tablets and led to heart attack - hospital said should have been referred earlier. Not easy to get appointment - queue earlier than 8am. I don't go online which is the only other way to get an appointment.
Generally ok service
July 10, 2017
I have an ongoing condition. One doctor does not give a full consultation and is short with patients - the consultations are too quick. I will not go and see that GP again.
Was good
July 10, 2017
Waiting time as it is up to 30 minute and have had to wait 25, so always not seen when booked in as have kids have to get back home in time. Also, when they have locum docs have to explain slowly things to them.
Service good
July 10, 2017
It's hard to get a same day appointment when you need it, but the general appointments are good.
Good practice
July 10, 2017
Always listen to me
Get to the problem & diagnosis quickly
Always get appointments
Children get seen quick
Get to the problem & diagnosis quickly
Always get appointments
Children get seen quick
Staff warm & friendly
July 10, 2017
Got appointment on same day, staff warm & friendly. Doctor was very understanding, listened & referred to appropriate service
Very reliable service
April 13, 2017
Short waiting period. Always a GP available to see you providing excellent service
