Riverside CMHT

This is an abysmal service. The doctors do not seem to have any knowledge regarding mental health analysis, diagnosis or treatment. Honestly unsure how some of them are practicing. They don’t listen and just keep referring you on to different drs or organisations with no explanation and without even offering any help themselves.
They turn a molehill into a mountain it seems in order to keep referring people unnecessarily onto organisations that do the same.

They hang up on you befor they've picked up.

I keep calling the duty nurse regarding symptoms and need for medication revision, but get no call back from the doc despite a promise. Its been going on for months. My previous experiences with them have often not been too helpful.

The reception staff are very unprofesional and don`t understand that some people with mental health issues have verbulisation problems meaning they can swear and get upset due to them not having there medication and not been able to handle waiting ,my brother has been treated very badly by your service

They are very good at patient’s care and the doctor is willing to have informed chats when needed.

I didn't get a proper assessment, was given new medication and not told what was happening next. I wasn't given any information about a diagnosis or plan of care or treatment. I felt not taken seriously, was rushed, not listened to and felt ignored and unsupported. I feel that just because I am able to hold down a job, that they do not see my condition as important or serious. I went for an assessment and had the experience I've just described. I had told them I was suicidal, self harming, having hallucinations and regular panic attacks that were affecting my ability to do my job. They said they would send me an outpatient appointment but I didn't hear anything so rang to check on this and was told I have an appointment 4 months later!!! This is disgusting!! Extremely unhappy!!!!!