My sister in law was a resident.
The care my sister in law received was exemplary. She died recently and the staff were wonderful. They did not just look after her they looked after the whole family with compassion and empathy. Throughout her stay in the home she was treated as an individual and her needs were met accordingly. It was so refreshing to see staff interacting with the residents rather than being bogged down with paperwork as was the case in many of the care homes I used to visit.