Useless administration staff
When they actually answer the phone (they are not busy, I have genuinely watched them in the waiting room ignore the phone to talk about personal matters) they are cold and rude. Unable to do the simplest of administrations (refused to acknowledge they had received my notes when transferring from another surgery). All in all do not present much confidence that they know what they are doing. Doctors appear to be rotating temps so luck of the draw on that front.