Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Royal Orthopaedic Hospital


Appalling mistreatment

I have been diagnosed after many years of waiting from my gp who finally realised how bad things have got for me, only to find I've had to wait many months for an appointment which git cancelled and rearranged. When I finally got an appointment I was greeted with if you don't tell me what your symptoms are I'm not treating you xray and mris are not always right. So how feeling very confused and having panic attacks even more, I'm no further forward. I was sent for a nerve test which I am still awaiting the results of, after phoning both appointments and doctors secretary im told I've been placed on a waiting list to which I might not even be seen again. What am I supposed to do now as I can't get a proper diagnosis as I won't be seen again. What makes it worse because if my anxiety I was really ill when I came out of the appointment with the doctor, I couldn't take anyone with me to help.