• Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us
  • Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us

Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Your response is being submitted, please wait...

Original feedback for

Royal Orthopaedic Hospital



Explained everything well

All the staff I came into contact with were extremely kind and caring, nothing was too much trouble. The Drs/consultants were informative and explained everything in words that were unserstandable and to the point including the risks. The food was excellent which suprised me completely. Thank you very much ROH :) The only thing that frustrated me was the fact that I was being told my condition was deemed as a medical emergency but the op wasn't done on the day I arrived and was cancelled on the second day. That said it was frustrating, my monitoring was excellent so the consultant obviously felt there was no dire emergency.

Thank you for subscribing to our newsletter. We'll be in touch shortly.

Website and Digital Marketing by White Bear
  • Terms & Conditions
  • Privacy Policy
  • Sitemap
  • Call Us 0800 652 5278