Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Royal Orthopaedic Hospital


Spinal decompression surgery.

I had the spinal decompression surgery. While in hospital I had the most horrific experience.. Where the staff had falled to respond for several hours and I was forced to overspill the urine pots Came to the hospital for my SI disfunctional referral but the consultant was not sure why I had come In a moment of utter confusion he agreed to review a surgery which he not done and convinced me not to have the SI surgery Much later I was sent another letter to review the spinal surgery yet again but this time by the surgeon who had done the spinal decompression surgery The review was very brief I have severe nerve pains which not there before The shin pain is unbearable Yet the consultant failed to explain why is had started Strongly believe the spinal decompression surgery has made it worse Worst experience of my entire life because I have spinal decompression surgery before at the QE hospital which was excellent and effective It’s over an year and I feel very bad with 1% out of 10