Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Royal Orthopaedic Hospital


Long wait for surgery caused permanent disability

I waited for nearly a year since I reported my sensory and loss of function in my hands to my GP, who immediately referred me to ROH. However, despite several internal and external escalations including PALS, GP I was seen way past the National NHS standards past 18 weeks (in fact I waited exactly around 7 months for surgery) by the time which my disability has now become permanent and life long . I’ve got to live with it and totally affects my quality of life . However, the care I received from the Orthopaedic team was good once seen but could be better, hence the two stars