Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Royal Orthopaedic Hospital


Not great, no care from anyone

I have been waiting a year now for my follow up, from my last consultation. Both my GP and my oncologist have written to my consultant at the ROH 3 times asking for my appointment to be expedited as soon as possible, as they believe due to my deterioration I need to be seen, and as been a year it's been way too long also, a total of 3 letters have been sent, as well as phone calls made, yet when I chase my appointment I am told the likelihood of me been seen in 2024 is highly unlikely, this is appalling as if I'm not seen say for example till Jan 2025 that is 17 months after my last appointment, and that's only if in January. I went to the hospital outpatients with all the letters, and was told absolutely nothing they can do, you have to go through the appointment line. What has gone so wrong with the ROH, use to be an outstanding hospital, but the past few years it's really lost its way.