Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Royal Orthopaedic Hospital


Brilliant care given to my mother

I am writing to thank you for the excellent care that my mother experienced at your hospital in recent months. My Mom was under the care of a Dr for a hip issue. She was an in patient on three separate occasions due to complications with a hip operation/remodelling. My Mother has extreme communication difficulties due to dyspraxia caused by a stroke in 2020 and as such is unable to speak. She is 80 years old, The care and respect she was given by everybody involved was outstanding. Everybody was patient with her, treated her with respect and made the whole experience much easier for her. The Dr and his team deserve a special mention for their brilliant approach to my mom's condition and the course of treatment that they have overseen. During my mom's time in the hospital she spent time in High Dependency, Ward 4 and Ward 12. Everyone that we came in to contact with were excellent. I should also mention that the ROHCS team were brilliant too once she was out of hospital. As a result my Father (who is 82 and was at the hospital daily during her stay) has decided to make a donation to the ROHCS charity which I will ensure gets done. It gives me great pleasure to write this, though I cannot really express how grateful we are for the service that my mom received. Brilliant Stuff.