Reviews (1828)

The only one who would treat me.

January 22, 2024
I have come up from Cornwall to be treated or I would have died. I can't tell you how hard it was to get seen. I called the consultant and he was the only one who would take it out as I got blood poisoning from non metal hip joints that had been done elsewhere. We have had to spend £2k of our funeral plan money on train and hotel costs whilst having treatment in Birmingham because nowhere in Cornwall offers the treatment. I've spoken to PALS at my local hospital but they were no help.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience but are sorry to hear of the struggles you have had with other services. Wishing you all the best for the future.


Provider responded

A great service.

January 22, 2024
They have been amazing. Time keeping is good and the service is great.
Ranjit Kaur

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you all the best for your future recovery.

If you would like to become involved in helping us to shape future care we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG


Provider responded

Outstanding. Thank you

January 22, 2024
This hospital is outstanding. I had a hip replacement and received wonderful treatment from all the staff involved. Thank you.
Elizabeth Manning

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital.
We are pleased that your experience has been so good and wish you well for your future recovery.

If you would like to become involved in helping us to shape future care we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG


Provider responded

New appointment booking system is awful

January 22, 2024
Appointment booking here is awful. Three consecutive times I've been told that my next appointment would be sent it me in 4 months time. 3 times it wasn't sent and 3 times I had to contact PALS to get an appointment. Apparently the appointment system has changed. Change it back because the system isn't working.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for leaving your feedback on the Royal Orthopaedic Hospital appointment systems. We are sorry you have not had a satisfactory experience.
I will forward your comment through to the appointments manager for their information.

If you would like to become involved in helping us to shape future care we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG


Provider responded

Friendly, reassuring and explained well.

January 22, 2024
The receptionist I was met with had a friendly face and I had a reasonable waiting time. The consultant was very friendly, very reassuring, he put me at ease. Everything was explained to me thoroughly.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave a review regarding your contact with the Royal Orthopaedic Hospital Birmingham. We are glad that your experience went well.
Wishing you all the best for your future recovery
If you would like to become involved in helping us to shape future care we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG


Provider responded

The staff are all amazing

January 22, 2024
My sister is being treated here for a hip replacement. Today is her first assessment and her operation is next month. The staff are amazing.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for leaving your feedback regarding your sisters treatment at the Royal Orthopaedic Hospital. We are glad everything is going well.
we would like to wish your sister well for her future recovery


Provider responded

Amazing staff

January 22, 2024
My husband is treated here for jaw cancer. He has received treatment here. He is on ward 2 and the staff are amazing.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding your husbands treatment.
We are glad that the staff are taking good care of him and hope that his is making life easier for you too.
Wishing you both well for the future


Provider responded

Very good staff

January 22, 2024
Excellent hospital with very good staff. Both my knee replacements were done over there.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding the Royal Orthopaedic Hospital, Birmingham.
We are pleased that your surgeries went well and wish you well for the future.

If you would like to become involved in helping us to shape future care we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG


Provider responded

Referred here from the QE

January 15, 2024
They were okay. I was referred onto them after my fall from the QE. They said I would need to be seen and assessed at the Satellite clinic for further appointments.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding the Royal Orthopaedic Hospital Birmingham.
We are pleased that everything has been satisfactory so far and wish you well for the future.

If you would like to become involved in helping us to shape future care we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG


Provider responded

They don't give good advice

January 15, 2024
When they asked us to go last week. We waited and they said I needed seamless socks but I can't walk as my feet are curled in. I don't think they give good advice.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital.
We are sorry that you do not feel happy with the advice given. Please contact PALS on on 0121 685 4128 or by email on roh-tr.pals@nhs.net if you would like to raise this further.


Provider responded

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Royal Orthopaedic Hospital

Contact

0121 685 4000

The Woodlands
Bristol Road South
Northfield
Birmingham
West Midlands
B31 2AP

Location

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