Royal Orthopaedic Hospital
Feedback Rating
Based on 2313 reviews
Reviews (2313)
Parking isn't good
November 26, 2024
Car parking is not good. It's ridiculously small . You could be late to your appointments trying to park. Passes could be given to patients.
Excellent staff and care
November 26, 2024
Excellent at the pain clinic. I was meant to go back for my back but my knee is first and they said they would follow up, which they haven't yet. It's been a few months and I will get back in contact with them in case they have forgot. Otherwise the staff and care there is excellent.
Sent me to wrong hospital
November 25, 2024
Should've gone to Griffins Brook Lane, instead sent me a letter to go to Bristol Rd having taxi costing cost £12.30
I shouldn't have to chase them
Outpatients
November 25, 2024
I have been waiting 3 years for an appointment to be seen. Seen in April but nothing was done. They said tests needed to be done but nothing happened and no follow up. I called to chase it up and was passed through loads of departments. Eventually I was given an appointment for January. I shouldn't have to chase or feel like were lost in the system.
Helpful and kind
November 25, 2024
Referred for further checks and advice. The consultant was very helpful and kind.
Very kind and helpful staff.
November 20, 2024
I have visited the Royal with my father. The hospital is very well managed. It's clean with very kind and helpful staff.
Great Hospital
Outpatients
November 14, 2024
Visited yesterday for an appointment for Achilles tendon problem. I was very impressed with the whole experience, greeted at the door and told where to check in. Receptionist was lovely. Even though I was 30 minutes early I was called through straight away and taken to x-ray which was completed straight away. Then saw the consultant who was very informative and easy to talk to. Treatment plan agreed, feeling much more positive. The best experience I've had at a hospital. Only downside was having to wait 11 months for the appointment.
Appointment changed 3 times in two days
Outpatients
November 13, 2024
After waiting 5 months I finally got an outpatient appointment for 28 November. On 11 November I was notified this had been changed to 16 November. A long standing commitment meant I could not attend on this day. After phoning and waiting for 30 minutes I got through to someone in appointments who said nothing else was available. After some pleading, explaining that I was out of the country for 7 weeks from 31 December, I was offered an appointment on 19 December which I gratefully accepted and which was confirmed online by the hospital.
24 hours later I got another online letter telling me the appointment was now on 9 January - when I am out of the county. After waiting another 20 minutes on the phone I was told there was nothing available and I should ring in a couple of weeks to book for February. Meanwhile I struggle to get up & down stairs & have had to give up playing tennis. If I get an appointment in February it will be 8 months since my referral from my GP. What on earth is going on at this hospital?
24 hours later I got another online letter telling me the appointment was now on 9 January - when I am out of the county. After waiting another 20 minutes on the phone I was told there was nothing available and I should ring in a couple of weeks to book for February. Meanwhile I struggle to get up & down stairs & have had to give up playing tennis. If I get an appointment in February it will be 8 months since my referral from my GP. What on earth is going on at this hospital?
Seen within a month
November 5, 2024
I was seen by a consultant within a month and now on a waiting list for hip surgery.
Excellent treatment
November 5, 2024
I have attended the pain management clinic and was provided with excellent treatment.
