Annoyed patient
I've been registered here for years but I'm very unhappy with the service as of late. I have been referred to the wrong people. When I try to book an appointment even though allegedly the lines open at 9am it is still saying that the surgery is now closed even though it's after 9:05. You have to wait for weeks on end for an appointment. Recently when I did have an appointment I arrived to be told that it was cancelled but nobody had bothered to leave a voice message out of courtesy, resulting in me driving miles for an appointment that wasn't going ahead. Incompetence is an understatement. This morning I was told that I was number five in the queue and was on hold for over 45 mins still at number five in the queue before giving up. I selected one star as you can't choose zero