Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Selly Oak Dental Practice


Disappointed

My daughter was on the waiting list for braces. After 16 months of waiting we were recently informed they won’t be starting any new courses of orthodontic treatment due to a resignation. We were told we would be contacted shortly by NHS England with alternative service. Its been almost a month and still haven’t heard anything. Very frustrating, and more so for a child who has low self esteem and negative body image. To be further delayed and of course not knowing exactly what is going on as there’s been no update, is very disappointing. All my daughter’s friends have already started their treatments, ( with different providers) even though they had their assessments at the same/ similar times.