in-charge. She asked for any changes they would like. I sat with my sister (resident) who cannot speak. I told the nurse that they are doing all they can for her. Other residents did make suggestions which the nurse noted and will act on them.
Thank you for your comments, any feedback is much appreciated, positive or otherwise. Our care staff have ongoing training in a variety of subjects, however, it's always good to hear from residents and their families regarding any areas that they feel could be developed.