Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Selly Park Surgery


Amazing staff and surgery!

I have joined Selly Park Surgery about 2/3 years ago when I moved to the area. I cannot fault this practice and have received nothing but positive, helpful and polite services from the receptionist, to the nurses, to the HCAs and the Doctors. Although I have great things to say about everyone I have dealt with I have to take this opportunity to get a special thanks and gratitude to a Dr. I have been experiencing quite complex health issues and the Dr has gone ABOVE and BEYOND to help me. When booking appointments I always ask to see this Dr specifically as she has my full trust and respect and I know that I am always in good hands when I am being seen by her. She has always been firm and truthful about everything to me, she always reminds me that even though she is a GP there are many things that is out of her control and I need to stay on track with all my appointments with other services if I want to improve my situation. She is very firm with me when I don’t do what I am supposed to do or when I do things that affect my health and she will tell me very directly but I will never be offended because I know that she comes from the best place and she genuinely cares, not just as a doctor but as a human being. Every health issue I experience, the Dr takes care of business IMMEDIATELY, whether that is referring me, changing medications, taking off or adding new medications. I just feel so comfortable with her because she REALLY knows what she is doing, I came from a GP where they did not diagnose or recognise ANY health issues and allowed things to escalate, as soon as I joined SPS, all my health issues was dealt with and diagnosed, things that I never even imagined was going on in my body, this may sound over exaggerated but the only way I can describe my experience, is that this Dr saved my life. She improved my quality of life and made me aware of my health issues and I am now in care to all external specialists that I truly needed years ago. But it’s better late than never, there was a time in life where I was going through depression due to my Health Issues because I lost hope, but my Dr's assistance has made me gain hope that I can somewhat live a normal life again regardless of my medical problems, which was a struggle and took time but I am finally at a good place that I never believed I could reach. This Dr is the definition of a Doctor that does not take her profession as a job but rather a passion. She deserves all praise that she gets. Thank you SO much for changing my life and being a important individual factor in my life. Thank you Selly Park Surgery!