Incapable of following simple requests
Since my grandmother come out of a rehabilitation centre she has been very confused and disoriented. I asked for regular carers that she was familiar with, I asked for them to write down all they had done so we knew what was happening. My grandmother then didn’t require a morning or teatime carer. I made this clear to EICT that came out and directly with sevacare. I have had to speak to them every day to constantly repeat what I had requested, they keep telling me I need to request this with the EICT team, which I had already done. Carers still keep turning up in the morning and tea time. There is no consistency with carers which distresses my grandmother out. And they still don’t document anything. It’s like talking to a brick wall with EICT & sevacare!