Appalling
My frail 94 year old mother, with early onset of dementia, was discharged from hospital with a broken right wrist after falling out of bed. She lives alone and was discharged with a care package with Sevacare. She was supposed to receive 4 visits a day. On the first morning visit she was left with a zimmer frame when the hospital physiotherapists had said she could not use one because it requires 2 hands and she could not put any weight on her right hand. The teatime carer arrived late (after 6pm) provided her with a microwave meal on a tray on her lap to try and eat with a knife and fork when she only had the use of her left (arthritic) hand. This ‘carer’ then did not revisit to put her to bed as she decided she could put herself to bed! We didn’t find out until 10pm that she wasn’t in bed. By 10:30 and still no carer appeared we phoned the sevacare helpline to be told there were no carers available to put her to bed. When we got there at 11pm she was sitting in her chair half dressed, cold and confused. The central heating had gone off and it was 2 degrees outside. Our only concern then was to get her warm and settled in bed. Appalling behaviour. This is not ‘care’ at all. I can’t find a complaints procedure for this company although by law they should have one.