Small Heath Health Centre
Feedback Rating
Based on 24 reviews
Reviews (24)
Misdiagnosed
March 26, 2024
I've still yet to be properly assessed. I've been misdiagnosed with a mental disorder but the diagnosis is completely wrong and no one referring me for proper diagnosis.
I had to get another referral.
January 10, 2024
There were good and I used to be seen every month. I feel like the lady who took over my care took a dislike to me. She said I had missed an appointment, but I had not, but they refused to see me. I had to get another referral from my doctor. They now only see me once every four months. I have told them how desperate I feel, and about my suicidal thoughts but this did not change anything. I do not feel well supported.
I had my CPN took off me.
October 16, 2023
I am under mental health at Small Heath and I've not had the best time with them. I had my CPN took off me being told. I struggle to get prescriptions on time. I only get 10 minutes every 6 months and I don't feel that this is long enough. I was forced to go private and I couldn't afford it but I got the help I needed.
Helpful and approachable
September 25, 2023
Nurses and midwives are very helpful and approachable.
Long wait on the phone
August 15, 2023
Long wait on the phone but NHS app is very good. Doctors calls back within 24 hours.
Discharged from the service - not informed
May 30, 2023
I was discharged from the service and wasn't informed. They told me to call them on the crisis line when I was having any issues but they said they couldn't help me as I'd been discharged.
Friendly - mishap with appointment
January 17, 2023
Really good, really friendly. Had a mishap with the naming as someone was there with a very similar name to me for their appointment, they called me instead of the other person and they ended up missing their appointment.
Waiting for referral
August 17, 2022
They don’t tend to listen and don’t get appointments when you need it. Waiting for referral from doctor but can’t see him.
They are helpful
July 20, 2022
When I go there they are very helpful. They give me food.
Very difficult to contact by phone
December 7, 2021
Very difficult to contact by phone, generally waiting over 20 minutes to get answered. This is the only way to contact them.