Reviews (24)

Good doctor but poor CPN

November 14, 2018
Doctor here is very helpful and involves me in everything, very happy, but CPN is very rude and ignorant, she never gets back to me or my support worker.
Anonymous

Reply from Small Heath Health Centre

We are pleased that you are happy with your doctor at our Small Heath Centre. Would you be able to contact our Customer Relations team on 0800 953 0045 to discuss the issues with your CPN. We can liaise with the team manager in order to resolve this for you.


Provider responded

Not happy

March 12, 2018
They want to put me on high medication but I just want to do activities so I don't just take medication. Food is unhealthy when you're trying to be more healthy, it's not good.
I was not happy with they way they said that I can only go there once a week as I need more activities and support.
Anonymous

Reply from Small Heath Health Centre

We are sorry that you weren't offered enough activities. We do have a day hospital at Small Heath Centre but we also work with community services to provide a range of options. Please contact our Customer Relations team on 0800 953 0045 if you would like help in liaising with your doctor or nurse. They may also be able to suggest an advocate to help you from POhWER advocacy.


Provider responded

Waiting time is 3-4 months

November 24, 2017
The waiting time to get mental health support appointment is 3 - 4 months, which is too long. You see lots of different people - I've seen mental health GP, art therapy person, every time you go you see someone different. This is really bad especially someone with Autism, as it's important to see the same person. Also the waiting time to get support is too long.
They expect you to be able to open up straight away to a new person but it makes me feel very uncomfortable. They don't take my autism into account.
They word things too complicated (use complicated language) even though I've asked them to keep things simple.
I have to ask special support every time with regards my needs to do with autism and it is really frustrating.
They say that they are there to listen but I feel they are not.
Anonymous

Reply from Small Heath Health Centre

We are sorry to hear that you have had problems with our Small Heath team. We have had some changes to staff but we are hoping things have settled down now and you should see the same person. Please ask for your preferred communication methods to be noted and our staff will then try to help in the best possible way. For example, some people need a longer appointment, whilst others like to have things written down. Our Customer Relations team can help liaise - they are on 0800 953 0045.


Provider responded

Brilliant

March 9, 2015
Professionals
Zahid Shah

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Small Heath Health Centre

Contact

0121 301 1111

42 Chapman Road
Small Heath
Birmingham
West Midlands
B10 0PG

Location

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