Reviews (122)

Care was good

October 17, 2022
I had a frozen shoulder which I was referred for by the doctors. It has been a few years since I had the treatment at the hospital.
I originally had to go to the Heartlands hospital for consultation, however for the injection and treatments I was referred to Solihull hospital
The service and experience of care was good. The consultants and staff provided me with information and advised on the processes. Because of the treatment and care I received, my frozen shoulder has got better, and I no longer experience any pains or discomfort.
Anonymous

Reply from Solihull Hospital

We are delighted to hear about the pleasant and caring treatment you received; particularly the attention showed and the way you felt reassured by staff which has helped to ease the treatment you have received. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team


Provider responded

Good for eye screening and blood tests

October 11, 2022
It's alright, better there for the eye screening and blood tests for diabetes. They keep me updated with what's going on.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Physiotherapy is okay

September 30, 2022
It was okay. I like to be active and I had physio here on Wednesdays.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital, Physiotherapy Department. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Absolutely fabulous

September 2, 2022
Brilliant - they're absolutely fabulous. They've been really helpful.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Really really good.

August 25, 2022
More local to me and feels more secure. They were really good, really really good.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team


Provider responded

Really good

August 24, 2022
Really good apart from the fact it's gone to phone appointments. I'm contacting them today to see if my health check will be face to face. If I want something on repeat prescription, they sort it out.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team


Provider responded

Doctor was very friendly

July 11, 2022
Doctor was very friendly, however waiting time should be decreased as it is far too long for those suffering.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

It is always lovely to receive positive feedback about our staff from our patients.

Best wishes

Patient Services Team


Provider responded

Very efficient

July 4, 2022
Any time I have attended the staff have been excellent and very efficient.
Anonymous

Reply from Solihull Hospital

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Delayed operation

December 18, 2018
I have operations booked in at Solihull hospital for my leg. I am on the verge of becoming homeless after the operation.
No one is willing to assist me with accommodation. I currently live with my friend and cannot afford the rent. Hospital informed that as soon as I found accommodation and where to live after the operation they will be able to proceed with the operation.
Anonymous

Reply from Solihull Hospital

We are sorry to hear about the circumstances you are experiencing please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

lack of clear information

November 21, 2018
My daughter broke her arm. I complained due to the after effects but was told it is common risks, which I had not been made aware of. At a follow up appointment to investigate, they did not know why I had been booked in and did not assess her. They wrote in the notes I was happy with everything. When I expressed how unhappy I was. The complaint was dealt with by an apology letter but I do not feel this rectifies the problem. I have also been waiting over a year for her dyspraxia referral which they wrote to an old address, even though my address was updated on system. They looked at the old notes and now I am on a waiting list again.
Anonymous

Reply from Solihull Hospital

Please accept our apologies for not responding to your posting
If you are still having issues with your or a family members treatment please contact our Patient Services Team on 0121 424 0808 or via email pals@uhb.nhs.uk providing your contact details.

Kind regards
Patient Services Team


Provider responded

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Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

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