Reviews (122)

Very good and kind staff

March 20, 2024
Many times I have been in and out of here in the past few years. The staff are very kind and the doctors are very good.
Anonymous

An excellent hospital

March 6, 2024
Excellent hospital with great staff. I recently had my surgery over there and received excellent care and treatment.
Anonymous

Above average care.

March 6, 2024
My mother had her lung tumour surgery at Solihull hospital. The treatment and care she received was above average.
Anonymous

Good care and treatment.

March 6, 2024
My dad had bladder surgery over there and he received good care and treatment.
Anonymous

We need help for my son

February 27, 2024
They cancelled the EHCP appointment and didn't reschedule it. I called and asked for another appointment. The paediatrician finally gave us one and School with SALT. They discussed the EHCP but the paediatrician wasn't really helpful. I don't feel like we're really getting anywhere.
Anonymous

Well organised hospital.

February 20, 2024
Very well organised hospital with excellent staff and facilities.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you found the jospital so well organised and you were happy with the facilities here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

It took days for the hospital to treat me

February 12, 2024
I had an ileostomy reversal last month, following from bowel cancer resection in 2022. The operation went very well, however my care at the hospital did not go as well. I did not take well to an antibiotic, I could not eat for 5 days, I was sick, my blood pressure went extremely high (unusual for me), the staff did nothing to counteract this. I had no IV fluids, no change in the antibiotic, my wound dressing was not changed from the operation on Tuesday until the Saturday when I raised concerns with the nurse. On the Saturday my daughter (who is a nurse) visited. Thank goodness. When she raised my falling health with the staff nurse, I was within 30 minutes put on an IV, and the antibiotic was stopped. Within 18 hours, my condition improved. Sufficiently to allow me to leave the following Monday. Thank goodness. I was still unwell for the following week, but had constant care AT HOME.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there were issues with the care you received following your operation - in particular the poor staff response to a reaction to antibiotics, and a wound dressing not being changed quickly enough.

Given the circumstances we are keen to listen to your or your daughter's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Really poor care

February 12, 2024
Really poor care of my father. Left dehydrated for 4 days post op. No adequate pain relief. No response to bloods taken.
Had to ask for fluids, pain relief and anti sickness for him.
The nurses were not able to answer basic information about my father or medication he was prescribed. This is the second admission I have had to intervene as a nurse myself I am embarrassed at the poor care and lack of basic post operative management knowledge.
Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there are were a number of serious issues with your father's care - in particular the dehydration, lack of pain relief and lack of information provided by the nursing staff.

Given the circumstances we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Worried about the injections

January 17, 2024
I have injections in my knee. They were very good but they went to do another one and I feel very worried as some people have reacted very badly to them and I might not be able to walk.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about your knee injections at Solihull Hospital – apologies for the delayed response.

If you still have any concerns about your injections please make contact with the Patient Advice and Liaison Service (PALS) to provide your details - they are here to help and advise. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Nice staff that gave good information

January 2, 2024
I had a gastric bypass. It was very good. Very nice staff. On the day they spoke to me and they helped keep me calm. They gave me good information.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your gastric bypass went well - and in particular that the staff helped keep you calm and gave you good information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

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