Reviews (122)

Everything is good here

December 14, 2023
I have to have my scans here for my pregnancy. Everything is good here.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your pregancy scans have been going well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The staff are good.

December 14, 2023
Most of my scans have been at maternity here. You do have to wait a while but it isn't that bad. The staff are good and I have no issues at all.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you have had some long waits for scans at the maternity department we are pleased to hear that otherwise you're happy and that the staff are good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Urgent appointment was cancelled

December 12, 2023
It was okay. One of the women during the MRI scan was off. They called before hand to make sure there was no contrast was being used due to having one kidney. The receptionist said it would not be used and was not mentioned on the notes. I got to the hospital and they said they needed to prep me for the injection. I told them I was told I was not having that because of my kidney. They ended up cancelling the procedure on the day to reschedule the week after. I asked the receptionist and she said it was the consultant's fault but I think she was trying to cover her tracks. This was meant to be an urgent appointment too.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there were issues with your urgent MRI scan with a communication issue leading it to be rescheduled.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful consultant

December 5, 2023
A very helpful consultant. They referred us to Heartlands hospital for further tests and investigations.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital and Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your consultant was so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent hospital

December 5, 2023
Excellent hospital with professional staff
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're so happy with the hospital and professionalism of the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No long waits, seen quickly

November 29, 2023
I had an MRI on my ear in July and I only got the results from QE this month. They said there was nothing wrong. They were good though. I was seen quickly and no long waits.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital and Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear it has taken a while to get your results back after MRI in July we are pleased the the appointment itself went well and you were seen quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Impressed by the excellent service provision

November 27, 2023
I was impressed by the excellent level of service provision. A very well managed and well organised hospital.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you are with teh service provided to you and how well managed and organised you have found the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Difficult to get a same day appointment

November 27, 2023
I am 10 months post prostatectomy. After my PSA increasing by a factor of 10 from first, post prostatectomy test (0.03 to 0.28), I expected my Consultant to at least get back to me, no contact! Next PSA test was delayed due to phlebotomy department testing for Uric Acid not PSA, I was sent another form for blood test but this was sent to the wrong address so it took my neighbour a week to sort out. In the mean time, I phoned Consultant Secretary who sent out another form for bloods. This test showed PSA had risen again, this time to 0.98, still no contact with consultant. I was meant to have a consultation in August, to date, I have still had no contact with my consultants. I have now decided to go private as MY NHS has badly let me down and I am not going to mess about as Cancer kills!
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had such difficulty getting an urgent appointment after your procedure and you didn't hear from your consultant promptly.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Better quality of care.

November 23, 2023
My partner had an operation at Solihull. There was such a difference. Staff were helpful. Always asking if we were okay. They gave great information about my partner's operation when I dropped him off. They said to call a number after a certain time and I felt like I left him in safe hands. I couldn't believe the difference and quality of care.
Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you and your partner are with their operation here - in particular the information provided, the feeling he was in safe hands and the quality of care.

If you or your partner would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Well organised and clean.

November 23, 2023
Good clean and well organised health care facility. Staff are amazing.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you found the hospital so clean and well organised and that the staff you've encountered were so amazing.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

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