Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

South Birmingham Psychology Services


Had an awful experience with one psychologist

I first came here many years ago for psychological support due to tragic circumstances when I had a bereavement. I originally came due to other reasons. I would very much wish to mention her name here but due to the terms and conditions unfortunately cannot. This was back in 1995 so it's all going back over 20 years ago now so as far as I am aware this psychologist no longer work's there as she has retired. But all the same I would just like to say this was the worst psychologist I have ever ever seen in all my life! She appeared very flippant over many of the issues I attempted to raise and it almost appeared she was trying to bring humour into everything I said! I'm sure there was a time and place for a bit of humour and a laugh but a counselling session at a clinic was not one of them!! She was most insensitive with how she handled my bereavement and many of the other issues I attempted to raise and in all honesty she either didn't have a single clue on how to help and advise or quite simply just did not not care! But by the end of all the sessions I ever had with this psychologist she made things far worse let alone better. I did make a formal complaint to the South Birmingham and Solihull Mental Health Trust a few years ago due to the experiences I had but unfortunately by then it was too late as she had already retired so there wasn't much they could do. I dare say this individual was an exception. And I'm sure any of the other psychologists working there and anywhere else are hard working and only want to help and assist in every way possible they can. But I just wanted to share this.