mental health staff shortstaffed
The home treatment team is short staffed and not attend appointments as arranged. When you call, on 0121 301 5500 , you get put through a call handler/administrator then they have to find your details and then they contact the south-east (or whatever area you're in) home treatment team. Not put through to a trained mental health clinician like an occupational therapist as was the case with Forward Thinking Birmingham's Home Treatment Team. The staff are rude and condescending when you do finally get through to a clinician.