Awful care
Agree with other reviews. They are overwhelmed but that is no excuse for extremely poor manners, terrible grasp of English by senior clinicians including consultants, a failure to provide a discharge summary in good time to ensure continuity of care and a culture of impunity at every level. When the quality of service becomes truly terrible, the frontline workers stop actually caring. Even the security guard wears a scowl. I would urge anyone that wants to change things to contact the care quality commission (CQC).