Calls answered by computerised message
Calls answered by computerised message urging use of their website. Voice eventually tells you where you are in the queue ( I've been No. 12 a few times and I hang up ( local landline calls cost up to 16p per minute!) If you do eventually get through to Reception to request a doctor's phone appointment you then get put through to the "Clinical Support Team". So instead of speaking to a doctor who is familiar with your health issues you speak to someone who is not. That's assuming that the phone is answered at all!. When I recently asked one of the doctors when they might return to pre-Pandemic service I was told "not for the foreseeable future and all appointments may remain initially as doctor phone appointments"!