Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Stockland Green Primary Care Centre - Dental Department


Appointments difficult to get - helpful staff

Appointments can be difficult to get outside of personal working hours, but the service is more than sufficient and very helpful staff. Have not needed dental appointments for actual treatment – only routine check-ups. Appointments are recommended for every 9 months and are normally available for a good few months in advance, though it can be difficult to find a time where you don’t have to take time off work for the appointment. The receptionists are generally friendly and call to remind patients about their appointments beforehand, which is very helpful for some people. The dentist also has a personal relationship with her patients, making us feel much more comfortable. I can trust my dentist completely and feel I am listened to and advised accordingly if I have any concerns. I do not have any problems with my dental experience and think the price is fair for what I am offered. The NHS is a fantastic service for the most part and it is hugely appreciated. It is a great asset and pride for this Country, and whilst there are relevant issues in many trusts and organisations, the values of the NHS should not be compromised.