They are short staffed
They are short staffed, i can be on the phone over an hour at various times of the day to try and get somebody to answer my call, but to no joy, I have had to email in the end, and I only found the email address out by chance, but the gp wasnt very impressed with me using this form of communication, and said please use the phone service, I said I am just so frustrated that the service on the phone is so very poor. He said just be patient lol