Reviews (6)

Very helpful staff.

Orthopaedics
January 6, 2022
Following a recent phone call to Sutton Cottage Hospital, the receptionist was extremely helpful, and went out of her way to help with my enquiry. Thank you.
Brian

Call to make a booking

Pain management
October 12, 2021
Waste 30 minute or more in a queue, just for the call to drop as soon as you reach number 2 in the queue. Clearly they have no intention of helping anyone. How about the staff and managers stop hiding and start working like the rest of us!
Anonymous

Sent appointment date via text

Orthopaedics
August 29, 2021
Received a text with appt. date, it turns out it wasn’t an appointment. Would like to know why it was sent, is this a way of them just keeping within the government appointment time scales? What a total waste of time.
Sonia Cox

They do not answer the phone

Other
January 15, 2020
Trying to call Cottage Hospital, Sutton Coldfield is a Joke
MT

very upsetting experience

Sutton cottage hospital for referral from doctors for pain and swelling in ankle
December 10, 2018
Doctor did not give eye contact to my mother ; he ignored me (daughter) he was told my mother couldn’t hear very well but looked at his computer screen when talking to her and did not increase the volume of his voice ; I had to relay what he said ; he spoke in one word reply to questions ; he made my mom cry ; she wanted to go hone ; my mother is over 80 ; I asked if she could have a cortisone injection ; he said no : I have looked this up and she would be able to have one for her condition ; he told my mom the pain was physocological; she has been in agony with the pain and has trouble walking on her one ankle ; she was extremely upset ; she does have arthritis in her foot ; her ankle gets so swollen she can’t walk on it ; the doctors manner was extremely dismissive ; the trainee physiotherapist was lovely ; she managed to calm my mother down and try to explain what the doctor had said ;
Linda Davey

Reply from Sutton Cottage Hospital

Dear Ms Davey

I am sorry to read of you and your mother's poor experience at Sutton Cottage Hospital. I would welcome the opportunity to look into your concerns and to address the issues with the doctor concerned. Please do get in touch with me so I can take more details from you to ensure your concerns are addressed. Please phone 0121 466 7128 or email me, Alison.last@bhamcommunity.nhs.uk. I look forward to hearing from you in due course.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Fast, efficient, professional & understanding

Physiotherapy
August 6, 2015
I have on going problems with knee pain but the physiotherapist who treated me was excellent. Very knowledgeable and caring
Ann Stewart

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Sutton Cottage Hospital

Contact

27a Birmingham Road
Sutton Coldfield
West Midlands
B72 1QH

Location

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