Missinformed, time wasted, very worrying
I tried to contact this surgery on behalf of my mother..... the first time l was kept waiting over an hour number 48 in the que... l did eventually get through. I was told phone appointment availability could take up to 2 weeks and would be in the afternoon. l travelled accross the city, so l could be with my mother for the planned phone appointment on 6th of April. No Doctor called. I tried to ring the surgery from my mobile as it was getting late, after .... 1hour 6 mins l got cut off at number 2. l drove down to the surgery on the same day as expected phone call and was told by a member of staff there was no record of the appointment we had been waiting for. My mother was called after l aired my concerns to the surgery. The staff told her the surgery had tried to call her twice.... I had been sitting next to my mother all afternoon. The phone did not ring. I later received two missed calls to my mobile on my journey home from the practise, when l tried to return the calls l could not get through. THIS SHOULD NOT HAVE HAPPENED... AND IS THE WORST EXPERIENCED I HAVE EVER HAD WITH A SURGERY.