Impossible to secure an appointment on-line
Absolutely dreadful - although nothing much worse than normal; when attempting to secure an appointment. In 10 years of being at this surgery, I can count on one hand the amount of appointments that I've had! It is almost impossible to secure an appointment on-line, more so recently. Forcing me to resort to using the antiquated telephone service, calling at 8.30 am on the dot waiting on hold for 55 mins, only to be told there are up to full capacity and suggest I contact 111, upon doing so, they referred me back to the surgery with a instruction that I needed a Dr allocation within 2 hrs, another 40 minutes wait on the phone, to be told not possible and referred me back to NHS (quite unbelievable) Eventually, the receptionist offered me the Badger Clinic contact details (who were absolutely fabulous and most accommodating. I had reason to also contact the surgery for results for an Ultrasound - this time i was keep waiting 1.5 hours on one day and then 60 minutes the following day!