Awful for years
Unfortunately I have been with this GP for a fair few years now and it seems to only be getting worse. Today I had to call after the dr's lost my prescription request. 30 minutes on hold, then it says its lunch and the lines closed, opens again at 13:30, 13:30 comes around and until 13:37 the phone still said "our lines are currently closed" receptionist was beyond rude and when I told her I was a patient with severe MH issues & disabilities who needed her medication and had been left without it because of a Dr mistake she was not happy, I then said I would complain to the CQC and the phone was slammed down on me.