Extremely rude
The service itself is effective, overall the lead GP and administrative staff try their best. But it is largely manned by locum GPs and Agency Nurses. One of the GP's is extremely rude and threatening, to the point she believes she can tell patients to shut up. The surgery do not handle complaints effectively. There is no Duty of Candour Process, no option to discuss/diffuse the complaint and no apology for poor experience.