Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

The Slieve Surgery


GP's very poor service

My experience (over 4 years). GP appointments, average wait 6 weeks plus. GP's often belligerent (hostile, aggressive and/or insincere and poor communicators. GP's failing to monitor/read/acknowledge and/or respond to Consultant's Letters following Patient referrals and/or fail to chase up Consultants Letters or Test Results when asked to do so by this patient. GP's have both ignored and refused this patients requests (without explanation or valid reason) for annual Full Bloods Check; have consistently failed to accurately monitor and/or track my 'Women's Health Checks' (in accordance with Patients Charter and NICE guidelines) and failed to monitor and/or track requirement of regular (3 to 6 months) monitoring checks for diabetes, cholesterol etc. GP's appear not to recognise or accept existence of and/or diagnosed diseases such as fibromyalgia; chronic fatigue syndrome; celiac disease but do express inappropriate personal opinions .....I could go on.