enough to get someone to answer the phone, you have to explain your problem to a receptionist. I assume this person has no medical training. She then decides if you are worthy of an appointment and whether it is with a nurse or a doctor. This system relies on a medically unqualified person making crucial decisions. Each patient apparently has a named GP, but there is never an option to see them or speak to them. So the named GP is pretty pointless. The whole appointment system assumes patients are free at 08.00 in order to dedicate an hour to repeat phoning in attempts to get through to the practice, then waiting in a phone queue listening to inane music if you do manage get through, then describing symptoms to aforementioned unqualified receptionist, then waiting by the telephone for a doctor/nurse to call you back at a vaguely specified time. It just doesn’t work for anyone who is trying to work at the same time. You have to take a whole day off work to dedicate to trying to get an appointment.
occasions to contact the doctors and both have been dealt with initially by a nurse. Both resulted in being prescribed medication which did not resolve the issue and which needed multiple follow up calls. In the first case a urine sample which showed that the course of medication prescribed was not suitable was ignored and it was only on me following contacting them again as I was not getting better that a GP changed the prescription. The second occasion was for a skin condition, the prescription made things worse and I have given up on the prescribed treatment. Skin conditions need someone to look at them, not guess from a description over the phone. I am really disappointed with the service and hope I don’t get ill anytime soon.
practice access to appointments has got worse weekly even taking covid out of the picture You can no longer book appointments online or do telephone requests for repeat prescriptions It has taken up to two weeks of trying to actually get to speak to a GP A GP asked me to email some information and when I did I got an abrupt email back saying book an appointment which took another week to do This is not acceptable I have had incorrect referrals done I have been put on less good medication so they could avoid doing tests in the surgery Not good enough at all