I am appalled at the telephone service
Every time my mother rings- to get an appointment, repeat prescription- there are anything from 25-46 callers ahead in the queue. I called 111 this morning because she couldn't get through. They took all her details and symptoms and said she needed to speak to her surgery within the hour. So I have just called on her behalf because she is feeling ill and had to wait 25 minutes to speak to a receptionist to get an appointment. She is 87 and gets very stressed by this and mostly gives up and has to walk to the surgery - about a mile- to get an appointment. My mother had an appt at Four Oaks for an INR test this morning and when I rang to cancel there were 46 callers ahead of me. The cost to patients in terms of time and money is unacceptable.