Waiting time on telephone
My biggest concern is the telephone. You are now on a group of GPS and you can be waiting on the phone for over an hour in a cue . No 46 ....then when and if you get through (and there are times you are "next in line" it just rings and rings and is never answered) you end up speaking to someone who just types up what you say and emails it to the practice. This then doesn't get actioned when its time sensitive!!! Ends up being a complete waste of time as you end up having to ring yet again to ask why it hasn't been actioned. If you are ill you would be so frustrated. Most of the time it is a simple thing you need but you have to psyc yourself up to make the call