GP just told me the diagnosis, gave me my medication and that was it. He never gave me any information about my condition or asked if I need support or signposted me to local support groups. I didn’t know what to do. I felt degraded, I just sat on a chair at home for three weeks without knowing what to do. My wife has never got any information as a carer neither. Now that I am linked to support groups such as the dementia council, I feel more useful again. For someone as active as I was, the diagnosis was a huge blow. The GPs should routinely pass information to patients about dementia cafes, carers, support groups and mental health support for patients & their carers.
old daughter. I spoke to receptionist who said I had to pay for this and if they NHS carried on like this giving free prescriptions there would be no NHS, I found this very rude and insulting as I work and pay my taxes, further more my daughter was ill.
I felt as a patient that I should have no received that type of attitude, it was almost as though the receptionist was blaming me for the current state of the NHS when I only called for Calpol.
She was not helpful and her customer service skills were poor.
I was very shocked at her lack of empathy for a sick child.
There was a time and a place for that discussion, but that shouldn't be for patients or with them at the time when they are looking for help from their doctors surgery.