Lack of empathy for a sick child
I called up to get Calpol for my 4 year old daughter. I spoke to receptionist who said I had to pay for this and if they NHS carried on like this giving free prescriptions there would be no NHS, I found this very rude and insulting as I work and pay my taxes, further more my daughter was ill. I felt as a patient that I should have no received that type of attitude, it was almost as though the receptionist was blaming me for the current state of the NHS when I only called for Calpol. She was not helpful and her customer service skills were poor. I was very shocked at her lack of empathy for a sick child. There was a time and a place for that discussion, but that shouldn't be for patients or with them at the time when they are looking for help from their doctors surgery.