Will do anything not to see patients
I begrudge having to even give them 1 star. This is the latest in a long line of by fobbed off regularly but after recently being in a telephone queue for over an hour, I was told to go straight to a pharmacy to get ointment for my daughter’s eye. I explained that she is only a few weeks old and the pharmacist couldn’t give anything for a child that young without perception (you would have thought that a receptionist at drs would know). I was told that she could not be seen by a dr for such an issue, go to a pharmacy and then the call was terminated. Well I went to the pharmacy on their site, and guess what, he couldn’t give anything for a child so young. Their staff were also extremely rude throughout my wife’s pregnancy when midwife surgeries were moved from site across Birmingham, she turned up for appointments and staff simply told her the appointment wasn’t at Tower Hill any longer but didn’t direct her to where she should be. Have a much better service waiting until a weekend, ringing 111 and seeing an out of hours dr.