This service was a bad idea
I am old enough to remember this service before it was umbrella and considering UK claim to be leading in healthcare, this is a huge decline in quality of care compared to what it was, and speed of service also declined, the whole thing is bad. The phone staff are amongst the worst I've ever dealt with and the on-site staff at smaller locations seem to leave and change the hours when they please. For people who treat this like a routine doctors appointment for regular health checks (because you should whether you have a new partner or are in a long term relationship) that for regular health-checkers there should be a better service where you can choose to pay for the testing, with trained staff that can make and stick to appointments, it's a very bad service all-round and just today I turned up for an appointment but apparently the branch now closes early, so why make the appointment and why not call to cancel, and who is paying for my lost time and fuel, its below 1* and sometimes even if something is free that doesn't make it good enough to tell people they should be grateful for it, especially when it's not what it says it is on the tin.