Poor communication
This pharmacy used to be the best in the area but more recently they seem unable to cope efficiently with the workload. They have no system to advise customers when a prescription item is out of stock and offer no advice on alternatives. Since the phone line is rarely answered I have had to visit the pharmacy to find out why items have not been delivered. The system for checking the status of prescriptions is chaotic with staff flicking through piles of paper prescriptions. These problems are made worse by some staff who have very poor language skills and give incorrect information rather than saying they don't know and referring queries to other more skilled staff.